HAMAC 积极倾听客户需求,真诚提供满意服务
Service and Support                

Choose Jiusheng and don't worry about the entire process! We have established a complete service management process: early consultation, customized solutions, on-site inspections, stock preparation and delivery, and standardized handling of subsequent after-sales issues. We ensure fast message synchronization, seamless communication, and professional technical personnel follow up in a timely manner, providing professional and reliable technical services throughout the entire process.

咨询
30

30-minute quick response

We guarantee to respond to your inquiries or feedback within 30 minutes and engage in effective communication.

24

Provide solution design within 24 hours

We will provide you with a design and solution tailored to your needs within 24 hours.

72

Dispatch engineers within 48/72 hours

If it is necessary to dispatch engineers to support your production, we promise to send them within 48/72 hours, either domestically or internationally.

From pre-sales service to stocking and shipping, we establish standardized system processes to comprehensively enhance operational safety and delivery efficiency.

Jiusheng Machinery has established a full-cycle standardized management system including initial consultation, scheme design, site inspection, product delivery and after-sales solution handling. Smooth and timely information transmission enables professional technicians to provide targeted technical support at every project stage from consultation to site visit.

服务

Initial docking with standardized service process

Based on customer inquiries and orders, dedicated technical specialists provide one-on-one support, completing the entire process from scheme design, on-site inspection, to demand confirmation, and archiving all information. This information is uniformly entered into the enterprise management system, ensuring real-time synchronization and zero deviation, and guaranteeing professional and standardized communication in the early stages.

服务

Order review and inventory verification process

Check the product model, specifications, and quantity against the purchase order item by item against the existing inventory in the warehouse. The system matches the inventory list, and if the inventory is insufficient, it will immediately synchronize with the production workshop's production schedule.

服务

Standardized stocking and production process in workshop

In accordance with standardized production work orders, materials are cut and processed in an orderly manner, equipment is assembled, and quality inspection is conducted. Inspection records are kept for each process. After the finished products are completed, they are uniformly categorized and stored in designated areas to ensure product quality and safety.

服务

Compliance-based packaging, shipping, and delivery process

After verifying the order documents and logistics information, arrange for shipment, and simultaneously push the logistics tracking information to the customer. The entire operation follows a unified execution standard, significantly improving shipment efficiency and transportation safety.

Professional installation and debugging, ensuring the overall compliance and acceptance of the production line

Based on the actual needs of the client's project, Jiusheng Machinery dispatches professional installation engineers to provide on-site guidance throughout the entire process, covering the construction of supporting infrastructure in the factory area, equipment installation and commissioning, as well as the joint trial operation of the entire production line. Once all operational technical parameters meet the design specifications and standards, project acceptance can be completed.

服务

Installation preparation stage

Check the site accessories, plan the construction scheme, and complete the preparatory work for mobilization

服务

Equipment installation stage

Install the main equipment and auxiliary equipment according to the installation plan.

服务

Equipment debugging stage

Conduct trial operation and calibration of the production line, troubleshoot and optimize the operating conditions of the equipment

服务

Installation equipment acceptance inspection

Conduct acceptance inspection. Provide certificates of conformity and test reports for main materials, as well as equipment documentation (such as user manuals).

Project Management Service

Jiusheng Machinery assigns a dedicated project manager to each project, providing professional project management and control throughout the entire cycle. A specially-assigned person oversees and controls the progress of each project phase, relying on a rigorous internal production management system to ensure timely completion of production. At the same time, we provide customers with a detailed and complete construction schedule, as well as targeted implementation suggestions, to comprehensively control the construction pace, steadily advance the construction of the entire production line, and ensure timely project delivery and implementation.

项目管理服务
安装服务

Installation service

We provide one-stop, full-process installation support services, encompassing site leveling, basic drawing verification, construction and equipment layout planning, installation guidance, and full-line debugging, ensuring the stable and smooth operation of the production line in all aspects. At the same time, we tailor practical training according to customers' actual operational needs, explaining the key points of equipment operation and maintenance step by step, comprehensively addressing customers' concerns about usage, and delivering a worry-free and comprehensive implementation service experience.

Corporate Strength and Service Support

We provide full-cycle after-sales support: free site survey and personalized process design before purchase; customized production and progress tracking during order; on-site installation, commissioning and free operator training after delivery. Global spare parts warehouse and round-the-clock technical service ensure quick troubleshooting, long-term technical guidance for domestic and overseas clients.

Rooted in the equipment manufacturing industry belt Rooted in the equipment manufacturing industry belt
Free budget analysis and plan planning Free budget analysis and plan planning
Perfect after-sales service Perfect after-sales service